Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Christmas Opening Hours 2019
- New
15/11/2019
Please see below the opening hours for the Christmas and New Year period: Friday 20th December - Normal hours (Last day to order repeat prescriptions) Monday 23rd December - Normal hours Tuesday 24th December - Normal hours Wednesday 25 Read more
Stay well this winter
- New
11/11/2019
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious. People who are older or have long term conditions may be particularly vulnerable Read more
We are experiencing some issues with our telephones!
- New
21/10/2019
Dear Patients, We are experiencing some issues with our telephones this morning and are awaiting a fix to be applied by BT. This may result in you getting cut off abruptly. If you can please call back later today, or you can contact us via our Read more
Flu Clinics September and October 2019
14/08/2019
Surgery Closures 2019
- New
14/08/2019
The Surgery will be closed for training on Thursday afternoons from 13:00 until 16:00 on the following dates: 26th September 2019 31st October 2019 28th November 2019 19th December 2019 - 12:30-14:30 We apologise for any inconvenienc Read more
Important Notice – Changes to prescribing of Gabapentin and Pregabalin.
14/08/2019
Fax Free
14/08/2019
Primary Care Network
14/08/2019
Health Checks Scam Calls
14/08/2019
Flu
14/08/2019
Signposting
14/08/2019
Enhanced Summary Care Record
14/08/2019
New Patients
12/01/2019

Drayton Medical Practice

Drayton Medical Practice
CQC Inspected and Rated
Good

Drayton Medical Practice

Drayton Surgery is currently CLOSED.

St Faiths Surgery is currently CLOSED.

Horsford Medical Centre is currently CLOSED.

Online Services

Drayton Medical Practice

News

Drayton Medical Practice

Drayton Medical PracticeCQC Inspected and RatedGood

Drayton Medical Practice

Drayton Surgery is currently CLOSED.

St Faiths Surgery is currently CLOSED.

Horsford Medical Centre is currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Drayton Medical Practice

News

Drayton Medical Practice
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):