When you call our Patient Services Team they will ask you a few questions about the reason for your call.  We want to ensure that you are seen in the right way, at the right time by the right person.

We have asked them to do this so that your appointment or query can be directed to the most appropriate person to help you.

The following video helps to explain why.

It maybe appropriate for us to direct your query to another organisation, such as a dentist, optician, citizens advice or other agencies. Most of these organisations are listed in the Norfolk Directory.